Retention agents need the following skills in order to be successful:Ĭustomer service: Customer service skills can help you provide a positive experience for customers and clients. The training may include shadowing current retention agents, learning the company’s policies and procedures, and performing duties under supervision until they are comfortable enough to complete tasks on their own.Ĭertifications & Licenses: While certifications are not required to become a retention agent, they can be valuable in your career since they allow you to demonstrate your skills and qualifications to potential employers. This training may last for a few weeks or a few months, depending on the complexity of the role. Training & Experience: Retention agents typically receive on-the-job training from their new employers. Relevant coursework includes employment law, employment benefits, employment interviewing and employment law. Some employers prefer candidates who have a bachelor’s degree in human resources, business or a related field. Related: Retention Agent Interview Questions and Answers Retention Agent Job RequirementsĪ retention agent typically needs to have the following qualifications:Įducation: Most employers require retention agents to have a minimum of a high school diploma or GED. In addition, demand may be stronger for retention agents in industries that employ large numbers of workers, such as healthcare and retail trade. The employment of retention agents is expected to grow faster than average over the next decade.ĭemand for these workers is expected to increase as more employers seek to retain their best workers and limit turnover. They may also earn additional compensation in the form of commissions and bonuses. Retention agents’ salaries vary depending on their level of education and experience, the company size and geographic location. Communicating with debtors to advise them of their rights and obligations in accordance with federal laws such as the Fair Debt Collection Practices Act.Recording details about debts in computer databases for future reference.Conducting interviews with debtors to obtain information about their income and assets, employment history, and financial situation.Reviewing and approving settlement offers from debtors on outstanding debts.Coordinating with legal departments on cases involving debt collection.Monitoring delinquent accounts for signs of fraud or identity theft and escalating cases as appropriate.Reviewing account histories and updating credit reports with new information provided by creditors.Updating client information such as addresses, phone numbers, and other contact details for future communication purposes.Collecting delinquent accounts by contacting clients via phone or email to negotiate payment plans or refer them to an attorney for legal action.Retention Agent Job DutiesĪ retention agent typically has a wide range of responsibilities, which can include: They do this by contacting customers regularly to check in on their satisfaction with the service, resolve any issues that may have arisen, and encourage them to continue using the service as long as possible. Retention agents are responsible for ensuring that clients stick with the services they’ve contracted.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |